Careers With Us

• Receives telephone calls from FSCs to answer inquiries on various issues, including orders, bills, and shipments. Issues return authorizations, credits, and traces customer order shipments.
• Interacts with Regional Sales Managers regarding FSC and customer related issues. Evaluate, analyze and resolve FSC concerns
• Maintain special pricing upon request from the FSC
• Interacts with Distribution Centers regarding post-order inquiries, such as requesting shelf checks to ensure product availability
• Applies customer credit card payments, spreads unapplied cash and credits as requested by the FSC
• Notifies FSCs, RSMs and department manager of unusual situations requiring special attention
• Contacts manufacturers for product information and return authorization for non-stock items
• Initiates changes to and cancellation of orders or backorders upon request and advises FSC
• Adheres to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
• Participates in special projects, attends sales or departmental meetings as requested and performs other duties as required.

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Specialized Knowledge and Skills:
Good telephone etiquette, ability to answer a high volume of calls, effective dispute resolution. Ability to learn applicable computer systems
Experience:
One year call center, customer service experience, or comparable experience required
Other:
High school diploma or the equivalent required

Curriculum Vitae and Resume: hrd@azmedicalsalec.com